Task Trackr

UX/UI Design | Designer & Project Manager

Task Trackr is a mobile application concept for maintenance work order management at large enterprises, such as school campuses, universities & hospitals.

Project Background

Who is the client?

Arizona State University’s Facilities Management team

What do they do?

They provide facilities maintenance services to ASU’s campuses. With over 55,000 on-campus students at their main Tempe campus alone, ASU relies on timely service to best support their students, faculty, staff, and visitors.

ASU facilities technicians currently use MobileTMA to manage work orders, but this mobile app is outdated, clunky, and consistently delivers subpar user experiences.

The problem statement

The design process

Listen

What I did

User Interviews
Surveys
Competitor analysis of Mobile TMA

“This app [MobileTMA] doesn’t update automatically, and when I push a button, I nothing happens.”

— John C., 65

“The interface is so outdated and unresponsive. It’s frustrating to use.”
— Maggie L., 26

100%

wanted more feedback to know the status of their actions

50%

felt too embarrassed to ask for repeated help using the app

100%

experienced frustration with the Mobile TMA app experience

90%

felt unsatisfied with the current solution

Investigate

What I did

Discovered hidden user needs & brainstormed features/functions to focus on based on current user and stakeholder insights
- Dashboard overview highlighting time-sensitive information
- Micro-interactions to provide immediate feedback and eliminate confusion
- In-app communication with team & service customers
- Filter/sort work orders quickly

Reframe

Define what really matters

How might we…

…create an intuitive platform for users of all ages to confidently navigate and perform their work?

…offer users immediate feedback to understand the meaning and status of their actions?

…prioritize communication via notifications, visual hierarchy, and messaging to support user and business needs?

User Personas

I leveraged user personas to better understand the problem from both user and stakeholder standpoints.

Task Trackr’s Goals

Goal 1

Intuitive user flows to accomplish tasks and keep records accurate

Goal 2

Keep communication in-app with text & multimedia messaging

Goal 3

Micro-interactions to provide contextual feedback to users

The new problem statement

• The new problem statement •

The ASU Facilities Management team needs a responsive mobile application that allows technicians to effectively manage service work orders and communicate with team members and customers. Customers also need a way to track the status of their service requests and communicate with their technicians.

Design

Sketch early concepts

The design process began with putting pen to paper in a sketch phase. I explored multiple layout and flow directions through quick sketches to test structure and hierarchy early. This allowed for rapid iteration and informed decision-making before moving into detailed wireframes.

Wireframe user flows

I turned sketches into user flow wireframes to outline the layout, function, and content structure of Task Trackr.

Test

Usability testing

To validate early design concepts, I conducted in-person think-aloud tests using low-fidelity wireframes.

I asked users to talk through their thoughts and actions while performing basic daily tasks, such as logging in, viewing work order details, and sending a message.

Problem 1

Users have no way to sort work orders.

Solution: Add a collapsible menu to sort by status (Critical, Expedited, Routine, Scheduled)

Problem 2

Users need quick navigation to parts & materials.

Solution: Based on user feedback, Task List in the bottom navigation menu will be replaced with Parts/Materials.

Evolve

Iterate based on feedback

Redesign → Retest → High-fidelity wireframes → Prototype

During this stage of the design process, I take insights from the testing phase and refine through iteration.

I address newly identified problems, friction points, and hesitation with redesigns, retest high-fidelity prototypes with real users, re-evaluate performance and impact to continue refining.